Templates

Create, sync and manage WhatsApp templates.

Build business templates from the customer workspace, monitor approval status and use approved templates in messaging flows.

Choose the connected WhatsApp account, category, language and template content.

Send the template through the connected business account for Meta review.

Refresh the workspace library to see pending, approved or rejected template states.

Select approved templates when a new recipient or closed service window requires one.

Use template variables with example values so the review request has the context it needs.

Add supported quick-reply or website actions where they fit your customer journey.

Ready to put this workflow into action?

Create a workspace or contact the MAD DIGITAL team for help with setup.