Trigger-based workflows
Use configured events and rules to start repeatable customer journeys.
Automation
Automate the repetitive work without losing human control.
Use workspace rules, flows and AI-assisted responses to reduce repetitive work while keeping escalation paths available.
AI-assisted steps
Use an assigned AI agent where a conversational response is appropriate.
Human escalation
Route sensitive or complex situations back to the team instead of forcing automation.
Knowledge-aware replies
Keep reusable business information available to supported AI workflows.
External integrations
Connect supported external systems through available integrations and webhooks.
Operational logs
Keep important processing and error information available for diagnosis and support.
Ready to put this workflow into action?
Create a workspace or contact the MAD DIGITAL team for help with setup.