Per-number assignment
Create different agents for sales, support, billing or any other connected WhatsApp number.
AI Agents
Give every WhatsApp number its own AI assistant.
Configure tone, language, business context, knowledge and handoff behavior for each connected number.
Business instructions
Define how the agent should speak, what it should know and which topics it should avoid.
Knowledge support
Use workspace knowledge so responses can follow the information your business maintains.
Human handoff
Use handoff keywords or manual takeover so a person can step into the conversation.
AI should support the team, not lock the team out
The workspace keeps human takeover available so customer conversations can move between automation and people based on the situation.
- Enable or pause each agent
- Choose language and tone
- Add allowed and restricted topics
- Set fallback behavior
- Test the agent before relying on it in live conversations
AI Agent Builder
Ready to put this workflow into action?
Create a workspace or contact the MAD DIGITAL team for help with setup.