Conversation view
Keep customer messages and business replies together in a focused thread.
Shared Inbox
Keep customer conversations organized and actionable.
Give your team one place to read, reply and take over conversations from connected business numbers.
Human takeover
Move a conversation from AI to a person when judgement or personal support is needed.
Message statuses
Use platform status updates to understand whether supported outbound messages were sent, delivered, read or failed.
Contact context
Keep useful customer information alongside the conversation so the team can respond with context.
Quick actions
Open a new conversation flow, use templates where required and continue active service-window conversations.
Workspace visibility
Keep conversations associated with the correct workspace and connected WhatsApp account.
Ready to put this workflow into action?
Create a workspace or contact the MAD DIGITAL team for help with setup.