Workspace separation
Customer data and connected accounts are scoped to the relevant workspace in the application layer.
Security
Security and control across every workspace.
MAD DIGITAL uses workspace separation, protected credentials and operational controls designed to reduce unnecessary exposure of business data.
Protected credentials
Sensitive platform credentials are handled separately from ordinary public configuration where supported by the system.
Role-based access
Customer and admin areas use separate authenticated sessions and access checks.
Webhook verification
Messaging webhooks are verified and processed through the configured platform connection.
Audit visibility
Operational logs and diagnostics help administrators investigate platform events and failures.
Human control
AI can be disabled or taken over by a human when the business wants direct control of a conversation.
Important: This is a product overview, not a security certification. Update this page if you obtain formal certifications or additional security controls.
Ready to put this workflow into action?
Create a workspace or contact the MAD DIGITAL team for help with setup.