Shared Inbox
Centralize customer conversations and keep team replies visible in one place.
Platform Features
One workspace for WhatsApp operations.
Bring your team inbox, AI agents, templates, campaigns, contacts and automation into a single business workspace.
Core workspace
Built around the daily work of customer messaging teams
Use these modules together or start with the tools your business needs first.
New Message
Send a message to an individual recipient using the correct free-form or template flow.
Contacts
Store customer details, tags and conversation context for easier follow-up.
Templates
Create, sync and monitor WhatsApp message template status from the workspace.
Broadcasts
Prepare approved-template campaigns for selected audiences and business updates.
AI Agents
Configure business-specific AI assistants and assign them to connected WhatsApp numbers.
Knowledge Base
Maintain reusable business information that can support agent workflows and AI responses.
Automation
Build repeatable workflows around events, rules and customer communication.
Analytics
Review workspace activity and messaging performance from your own dashboard.
Keep the connection layer stable while your workflow grows
Teams can add operational features without changing the underlying WhatsApp connection every time.
- Multiple customer workspaces
- Multiple connected WhatsApp accounts where the plan permits
- Per-number AI configuration
- Approved template workflow
- Human takeover for live conversations
InboxTeam conversations
AIAgent assignment
Ready to put this workflow into action?
Create a workspace or contact the MAD DIGITAL team for help with setup.